We supports our clients with TRS-system, trouble ticket system software that a client or we can use to assign tickets to incoming queries and track further communications about them.
The system operates in the following way:
- In case of any problem or new task, the client must send a request using the form below;
- Each request is assigned with a unique ID to be used in further communication with the client by e-mail (request ID looks like [ticket #34002]);
- Further communication with the client under request is provided by e-mail;
- The client should specify request ID when communicating with the support service by phone.
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