— Good afternoon, who can I talk to about a website update?

— Good afternoon, Sir. You can talk to me about that.

— Well, you see, we’ve had a website done for us, but it doesn’t work properly. And its layout is lousy, and it’s not shown correctly in all browsers.

— Have you ordered the site from us?

— No, I’ve ordered it from freelancers, it was cheaper there, you know!

— Well, then I’m sorry to say that we can’t help you with your problem, unless we do it from the ground up.